About Data Matrix, Inc.
Data Matrix, Inc. and its employee associates have been servicing the office equipment and Information Systems needs of Southern California since 1998. We not only pride ourselves on the equipment and services we offer our clients; but, on our commitment to making a difference in the communities we serve. Our associates are actively involved with supporting the Boys Scouts of America, youth baseball, high school football, junior Achievement, the Community Career Resource Center and a variety of faith-based programs.
Managed IT Services
Our managed IT services provides a leading SAAS-based managed services platform (SPOCK) that our customers use to efficiently backup, monitor, troubleshoot, and maintain their desktops, servers and other endpoints for small and medium-sized businesses. This comprehensive platform offers an intelligent remote monitoring and management (RMM) solution, an advanced backup with disaster recovery (BDR) service that are all integrated with our Spock branded Network Operations Center with over 500 technical engineers based in the U.S.A. This allows us to deliver a single, unified managed services experience. Data Matrix is committed to delivering reliable and high standard IT services to small/medium sized businesses in Southern California. Data Matrix is one of the few third-party NOC providers that have the experience and body of knowledge required to provide optimal managed services support to include servers, routers, switches, workstations, printers and multifunction output devices. We understand our client’s needs and demands regardless of the size of their business or their technology issues.
Print Management and Multifunction Copiers/Printers
Our print management solutions can integrate office, production, data center digital printing and color printing into a seamless and transparent user-friendly, environmentally friendly and cost-effective network. Data Matrix has the ability to customize solutions to enable our customers to produce documents more efficiently and economically. Our primary manufacturer suppliers are Toshiba, Lexmark, Xerox and Brother but we can also accommodate consumable fulfillment for a wide variety of other brands.
Customer Satisfaction
Customer satisfaction is a top priority with Data Matrix. It is our goal to be the leader in providing solutions in the markets that we serve. We have a satisfied customer base on which we continue to build strong relationships.
In order to maintain high customer satisfaction, we hire uniquely qualified representatives and train them to become experts in assessing customer needs to provide the best IT management solutions.
